AI receptionist · Quinn AI
An AI receptionist that answers, qualifies and books
Quinn is an AI agent that answers customer questions in real time, on your website and by voice, qualifies the enquiry and books the appointment, so the message that used to arrive at midnight and sit unread turns into a booking instead.
The problem it solves
Most small businesses lose enquiries in the gaps: the call during a job, the web form at 11 p.m., the question that needed an answer in five minutes and got one in five hours. By then the customer has moved on to whoever replied first.
Quinn covers those gaps. It is not a replacement for your people. It is the first reply, every time, so your team spends its time on conversations that are already moving.
What Quinn does
Built around your business, not a generic script.
Answers questions
Trained on your services, prices, hours and policies, so it answers the way you would, in plain language.
Qualifies enquiries
Asks the follow-up questions you would ask, so each lead arrives with the details you need.
Books appointments
Checks availability and books into your calendar, with a confirmation to the customer and a notice to you.
Chat and voice
Works as a chat assistant on your website and as a voice agent on the phone.
Hands off to a person
When a question is beyond it, Quinn takes the details and passes it to your team instead of guessing.
Shows you what happened
A live view of enquiries, conversations and bookings, so you can see what Quinn is handling.
Quinn in the real world
Where Quinn has been built and used.
How we set it up
Discovery
We learn your services, your questions and your hand-off rules. We agree what Quinn can and cannot do, and what data it can see, before building anything.
Build
We train Quinn on your information and connect it to your calendar and the systems you use.
Test
We run real scenarios and edge cases with you, and fix what does not sound like you.
Launch
Quinn goes live on your website and, if you want, your phone line, with a dashboard to watch it.
Improve
We review real conversations with you and tune Quinn, which is where most of the value comes from.
Where it fits best
Quinn works best where enquiries are frequent, repetitive and time-sensitive.
- Clinics and practices booking appointments and answering routine questions
- Home and field services that cannot answer the phone mid-job
- Tourism, recreation and events businesses with seasonal enquiry spikes
- Studios, salons and class-based businesses
- Professional firms handling intake and consultation requests
- Any business that loses leads outside opening hours
What it is not
Quinn does not give medical, legal or financial advice, and it is built to say so and hand over to a person. We do not build it to pretend to be human or to push people. For regulated businesses we agree up front what information it can handle, and we keep clinical or confidential detail out of it.
Scope and price are agreed in writing before work starts, and it fits inside our usual project timeline of 2 to 6 weeks from kickoff.
Questions we get asked
What is an AI receptionist?
It is software that answers customer questions and handles routine requests, such as booking an appointment, the way a receptionist would. Quinn does this on your website by chat and, if you want, on the phone by voice.
Is it better than an answering service?
They do different jobs. An answering service takes messages. Quinn can answer the question, check your calendar and book the appointment on the spot, then hand over to your team when a person is needed. Some businesses use both.
Can it book into my calendar?
Yes. We connect Quinn to your calendar or booking system so it offers real availability and confirms the booking with the customer and with you.
What happens if it does not know the answer?
Quinn is built to say it is not sure, take the customer’s details and pass the enquiry to your team, rather than guessing. We agree those hand-off rules with you before launch.
Can it answer phone calls?
Yes. Quinn works as a chat agent on your website and as a voice agent on the phone.
How much does it cost and how long does it take?
Scope and price are agreed in writing before work starts, and it typically fits inside our usual 2 to 6 week project window. A 15-minute call is enough for a rough price.
Is it safe for a clinic or professional practice?
We agree what information Quinn can see and handle before building it, and we keep clinical or confidential detail out of it. It does not give medical, legal or financial advice.
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Learn more →Want to talk about ai receptionist?
Tell us what you do and what you want more of. In 15 minutes we will say whether we are the right people and roughly what it would cost. If we are not the right fit, we will say so on the call.